Releasing the flow of information to those that need it through a system of tasks and rewards.

In partnership with:
The Brief

Nordfjord Kjøtt , the own-brand meat supplier for the largest supermarket chain in Norway had seen a significant drop in sales. Alongside JCP Ignite, a Scandinavian Advertising Agency, Faversham & Moss were tasked with improving sales in 500+ stores.


Nordfjord Kjøtt, a supplier to Norway’s largest supermarket chain, had seen a year-on-year decrease in sales for one of it’s own brand pre-packed meat ranges. As an own-brand label, margins were higher compared to competitor brands, as such Nordfjord Kjøtt were eager to turnaround the decline.

They had previously used various sales incentive tactics but the results were always short lived. Nordfjord Kjøtt engaged Faversham & Moss to better understand the challenge and create an innovative solution.

Stakeholder mapping
Power/Influence Matrix & CATWOE
Interviews with staff
Literature review and project wiki creation
Mapping organisational structure and activities
Workshops with stakeholders
Value chain mapping of the supply chain

Audience Understanding

Reviewing the value chain and tasks involved, it was clear that timely information was required for the Produce Managers in-store to do their job effectively. Sales were dependent on:

  • timely POS (Offer banners & display accessory) placement
  • pre-orders made in time for special offers
  • feedback from Sales Managers regarding POS
  • awareness of stock gluts
  • product quality and packaging

There was also direct competition from external brands through advertising/direct marketing and this reduced brand perception of NK products. We realised activity only focused only on Produce Managers in store would not have a significant impact on sales. Instead it was the ability of the sales managers to communicate with the Produce Managers that was critical.

Workplace shadowing
Task analysis
Contextual interviews
Research summary


Having gained a deep understanding of the supply chain from the factory to the customer, it became clear that the ‘flow’ of information through the business was inconsistent. It was this lack of information, delivered at the wrong times to key personnel that was impacting the sales of their product range.

A strategy was outlined to trial a digital product to help improve employee communications which in turn would improve productivity and job effectiveness.

Value Proposition Design
User personas
Innovation workshops
User journeys
High-fidelity interactive prototype
Product requirements and roadmap
Remote usability testing


Fjord ‘Flow’ is a web application that provides an easy and engaging way for a business to manage internal communications and gather feedback across a supply chain with multiple stakeholders. Users are assigned various tasks and are rewarded for their completion. The tasks are designed to nudge employee behaviour, helping them with their job and aiding them to work more effectively­.

Cloud infrastructure
Product development
Tracking and measurement
Reporting and analysis of results
Product management